Privacy Policy
Last updated: December 2024
1. Introduction
Welcome to Memoir ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at memoir.bot.
2. Mobile Applications
Memoir is available as a web application and mobile applications for iOS and Android platforms. The mobile applications are developed and published by Zenius MMC.
- iOS App: Available on the Apple App Store
- Android App: Available on the Google Play Store
- Developer: Zenius MMC
This Privacy Policy applies to all versions of Memoir, including the web application and mobile applications. The same data collection, usage, and protection practices apply across all platforms.
3. Information We Collect
3.1 Information You Provide
- Account information (email address)
- Profile information (name, optional profile picture)
- Stories and memoirs you create
- Voice recordings during voice sessions
- Chat conversations with our AI assistant
- Content shared by invited family members and friends
3.2 Automatically Collected Information
- Device information and browser type
- IP address and general location
- Usage data and interaction patterns
- Cookies and similar tracking technologies
4. How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our services
- Process and transcribe voice recordings
- Generate AI-powered story suggestions and content
- Send you service-related communications
- Respond to your inquiries and support requests
- Protect against fraud and unauthorized access
- Comply with legal obligations
5. Data Storage and Security
Your data is stored securely using industry-standard encryption. We use Supabase for data storage, which provides enterprise-grade security. Voice recordings are processed securely and transcriptions are stored encrypted. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
6. Data Sharing
We do not sell your personal information. We may share your data with:
- Service Providers: Third-party services that help us operate our platform (e.g., cloud hosting, AI processing)
- Invited Contributors: Family members and friends you invite to contribute to your memoir
- Legal Requirements: When required by law or to protect our rights
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your account and associated data
- Export your stories and content
- Opt-out of marketing communications
- Withdraw consent at any time
8. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. You can delete your account at any time through the settings page. Upon account deletion, your data will be permanently removed within 30 days, except where we are required to retain it for legal purposes.
9. Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the service after any changes constitutes acceptance of the new Privacy Policy.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: [email protected]